We aim to dispatch all items from the warehouse within 1 business day (Mon-Fri).
Once dispatched, below is an approximate guide to shipping times:
[inc Recorded Standard Delivery]
Europe: 3-7 business days
USA / Canada: 7-21 business days
Rest of World: 7-30 business days
(Business day = Monday – Friday)
Signed Courier Service
UK: Within 2-3 business days
Europe: Within 1-3 business days
Rest Of World: 7-10 business days
(Business day = Monday – Friday)
More about Delivery >>>
Your Tickets are delivered separately from any other items you may order, directly from our ticketing partner Crowdsurge, usually 2-4 weeks before the event.
More about Tickets >>>
Your download links are on the order confirmation page and emailed to you immediately, or in the case of Preorders, emailed to you on the release day of the product.
More about Downloads >>>
UKU Help & FAQs centre
Welcome to Customer Support. Please select a category below to read through the frequently asked questions in case your question already has an answer!
Please note that you can contact the Customer Services team once you have specified your problem through the frequently asked questions.
Select the category you wish to find out more about:
How do I return items?
Please first read "Can I return products for a refund? / Returns Policy"
If your item is eligible for return as per the Returns Policy:
1) Click the Contact Us link below this answer to contact the Customer Services team within thirty (30) working days beginning with the day after the day on which you received such Product(s) to notify them of the return. Please including a note of
i) your name
ii) order reference number (the LETTER/number code in your confirmation email in the form XXxxxx-xxxxx)
iii) a brief explanation of your reason for returning the items
2) The customer services team will reply with confirmation of your request and if eligible, provide a postage slip for you to attach to your return packaging (See the Returns Policy).
3) Return the product(s) unopened (i.e in original sealed packaging) and undamaged and within seven (30) working days beginning with the day after the day on which we received your valid cancellation notice. The date upon which the package is post-marked will determine whether you have returned the Product(s) within this time period and Products will be deemed received 2 days after the date of the post-mark (not including Sundays and public holidays).
> Please include in your returns package:
- A copy of the Customer Services email thread
- A completed Returns Form that was provided in your order package paperwork
> Please return the item to:
Arvato Returns Center
Goods Receiving Dept. 1100
Osnabruecker Landstr. 20
4) When we receive the item and information by post, we will dispatch the replacement / process the refund for you ASAP.
For your protection always ask the Post Office for a 'proof of postage receipt' when sending your items back to us. You will not be charged for this. This proves you have sent the package back to us should the package get lost in transit. Please note the package is your responsibility until it reaches us.
We may be unable to refund or resend your order without a proof of postage receipt to query the postal service about your returns package.
Thank you for your feedback.